Returns & Exchanges

Due to the perishable nature of our spicy confections, we prioritize safety and quality above all else. While we generally cannot accept returns on food items, we are committed to making it right if your Chililicious experience is anything less than perfect.

1

Contact Our Spice Squad

Email our support team within 14 days of delivery with your order number and a brief description of the issue.

2

Provide Photo Evidence

For damaged or incorrect items, please attach clear photos of the packaging and product so we can investigate the heat levels and quality.

3

Review Process

Our team will review your claim within 48 hours to determine eligibility for a replacement or a full refund to your original payment method.

4

Resolution Delivery

Once approved, we will ship out your fresh batch of candy or process your credit, ensuring your taste buds stay satisfied without the stress.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing